Contract-Free IT Support

We’ve Taken IT Off The Hands Of More than 100 Small Businesses…

Our Minneapolis, St. Paul IT Support gives you the services and solutions you need—no headaches, no contracts and no fees.

At Impact Group, we've designed our IT support offering to give businesses like yours everything it needs to mount its own in-house IT department—all at a fraction of the cost and with absolutely none of the headaches that normally come with it.

Everything you require to leverage modern technology to your advantage—from Service Desk support, to vendor management, to backups, disaster recovery—is all provided outside of a rigid contract or for locked-in monthly fees.

Likewise, you also have to consider that we're better than an in-house department in a lot of ways. It's a luxury we have that they don't. We don't take sick days. We never give our two weeks notice, telling you we're leaving for someone else. You'll never scramble to replace us, you won't get hit with hidden fees—truly, you'd be hard-pressed to find a better everyday support solution for your business.

Why Work With Impact Group?

Let us do the routine (read: mundane) tasks that are too important for your actual employees. Let them focus on what matters most to your business. We'll take care of the rest.

Stop worrying about software updates, patches, and security fixes. That's what we're here for.

Hate trying to make sense of multiple vendor contracts and ongoing relationships? Perfect-we'll take care of that, too, so that everything "Just works" the way it's supposed to.

Here's a quick overview of what's we offer:

The Impact Group IT Service Desk

24/7/365 coverage and support that you can depend on.

One minute, you’re working hard on that big project you’re trying to get out the door for your most important client. The next minute, you’re locked out of your system and you don’t have time for a password reset. Or maybe you’re trying to get clarification on deliverables from a customer, but email issues are getting in the way. You’re trying to check on your team’s progress, but you’re suddenly going through software issues that you just can’t get to the bottom of.

These are the types of issues that our IT Service Desk can solve—allowing you to stop focusing on what is holding you back and start focusing on what can push you forward.

You’ll get access to a dedicated, passionate team of experts who are available for issues both large and small.
Whether you need help via email, chat, phone or in-person doesn’t matter—if you need us, we’ll be there. End of story.

Hardware & Software Procurement

Get the tools you need to do your job.

Businesses today need a well-equipped IT network in order to get their work done. From monitors and computers to key software applications, there’s a lot to maintain in a modern IT environment.

Impact Group will take care of your hardware and software needs on your behalf. We’ll ensure your currently in-use IT assets are properly cared for, will secure replacements and upgrades as needed, and work with hardware and software vendors on your behalf.

Hardware and software maintenance.
Procurement of replacements and upgrades.

Cybersecurity

Stop worrying about risks and start focusing on your business.

One of the most important things to understand about IT security is that this isn’t something you “do once and forget about.” The threat landscape is constantly evolving, which means you need to make every effort to stay ahead of the people who want to do you and your people harm.

At Impact Group, we are that opportunity to stay ahead. Instead of forcing your own people to engage in these important (but time consuming) administrative tasks, you can let us handle things like:

Filtering Web content, reviewing rules and performing updates on your firewall.
Patching vulnerabilities quickly after they're discovered.
Updating software to the latest versions instantly.
Techniques like deep user access controls and two-factor authentication.
Employee security training and best practices.
Cybersecurity policy development.
Cyber Liability insurance assistance.

Vendor Management

Better management for a better return on investment.

Working with technology vendors on a daily basis can quickly become a full-time job—which is a problem, because you’ve already got one of those (rightfully) monopolizing most of your time. At Impact Group, we have long-term relationships with a lot of the top vendors in the area—allowing us to not only step in and act as your single point of contact for all vendor relations, but also putting us in an excellent position to negotiate better deals and better pricing whenever we can.

Whether you’re interested in exploring better options for your Internet, phones, fax services, CCTV, access control, alarms, network wiring or all of the above, we’re eager to become the partner you need when you need it the most.

Have a single point of contact for anything IT related.
Allow our team to help negotiate better rates for your services.
Ensure you have the right technology stack to help you reach your business goals.

Cloud Services

Create a better future for your business through better planning today.

It's OK to be unsure about technology like the cloud. A healthy dose of caution is always recommended when considering a new technology for your business, but why bother taking any risks?

Impact Group is an industry leader in managing cloud solutions, and we want to help you find just the right application of this new technology to help your business do more.

Determine the right cloud configuration for your business’ needs.
Seamlessly and securely manage your cloud services to ensure protection of your data and reliable performance.
Management of any cloud-based projects and upgrades as needed. 

CTO and Strategic IT Consulting

Create a better future for your business through better planning today.

IT should always be a revenue generator for your business—but without the right strategy at the heart of your infrastructure, it’s difficult (some might say impossible) to get to that point. This is why our outsourced CTO services are so important—we can help drive your IT strategy, recommend better ways to use technology to preserve your competitive advantage and more.

Your business is always evolving and your IT needs to evolve right along with it. Impact Group offers both the short and long-term initiatives that can help make that happen, unlocking incredible efficiency and productivity gains along the way.

Strategic consulting is a core part of our offering that ensures you get the best results from our service—not an added bones.
Work directly with our experienced IT strategists who have 20+ years of strategic business IT strategy experience.

Telephone Systems

Improve the way you and your team communicate.

Modern phones slash prices and increase connectivity compared to traditional phone systems, providing a range of features that make communication easier and more effective. VoIP is a popular option for small business owners and entrepreneurs who require a phone system with the functionality of an enterprise level solution. The primary advantages of VoIP is low prices and reliable service. A hosted VoIP solution seems to be the obvious choice for a small business.

Impact Group provides a full range of VoIP services including on-premise, hosted, and remote office solutions.  Each of these solutions provides significant advantages in terms of flexibility, scalability, and reduced costs when compared with traditional analog systems.

Your connectivity and means of collaboration improve, keeping you connected and in-the-loop even when you are on the go.
A wide range of innovative features makes your communications easier and more effective, helping to increase productivity and improve your workflow.
VoIP is fully scalable, allowing for changes to be made quickly and seamlessly, without causing any kind of disruption or downtime, and without the usual hefty fees associated with installations and changes to your service agreement.

Structured Cabling & Design

Develop the perfect infrastructure for your business’ IT systems to improve performance end to end.

Voice and data cabling, structured cabling, ethernet cabling, wiring and network cables are all terms used for structured cabling. Structured cabling is the copper or fiber wiring in the walls that connect your computer, phone, wireless access points, cameras, copiers and other devices to your data and phone network. Without them we would not have any network capabilities. These cables also provide power to devices such as cameras, wireless access points and phones via power over ethernet (PoE) technology.

Impact Group uses only high-end cabling products in our structured wiring solutions, all backed by manufacturer warranties. We provide our customers with a physical cabling infrastructure capable of supporting all devices and applications designed in accordance with today’s technology standards. Our job at Impact Group is to design and install a complete voice and data cabling solution specific to your business needs and budget while providing comprehensive service and support during and post-installation.

We ensure your cabling is neat, secure, and properly maintained.
We carefully plan and install any cabling projects as needed. 

Website Design, Development & Management

Create the perfect website for your brand.

Having a great website is one of the most important things any business can do to establish their brand and build trust with current and future customers. The website is the center of any company’s marketing solar system and the place your customers will ultimately go to find out more about you and make sure they are comfortable with your business. Every Minneapolis business needs a great website that they control, can manage themselves and that is built to generate traffic and win business.

Impact Group brings only the most qualified resources to its clients to assist them in creating not only great websites but in helping them to get the maximum value and the best possible results and ROI out of their digital marketing programs.

Design the website of your dreams from the ground up.
Provide the perfect first point of contact for new customers that find you online. 

Let's Take Your Business to the Next Level

Above all, we promise never to hit you with hidden fees. We're not going to try to sell you on the "newest, fanciest, coolest" IT trend just for the sake of it. We're just here to provide good, old-fashioned IT support that puts your technology to work in a better way than your internal IT department would be able to handle on its own.

So are our services right for your business? It's very possible—and we want to find out.

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